Frequently Asked Questions
DO YOU HAVE FREE PARKING?
Yes - we have a large free car park on site.
DO YOU HAVE DISABLED ACCESS AT THE DISTILLERY?
We welcome everybody to the distillery, but to do the tour requires the ability to walk up and down stairs. For those that need it, we can provide a chair and regular stopping points whilst on the tour. For those not able to cope with stairs, you will miss the distilling floor but instead, get a virtual tour of the distilling floor with a dedicated guide before joining up with the rest of the group to continue the tour. Please contact us by emailing firstname.lastname@example.org call 01953 717939.
WHAT IS YOUR CANCELLATION POLICY?
Once the reservation has been paid for, it cannot be amended. Your ticket is only valid for the date you have selected. We are unable to change the date or the number of tickets purchased. Unfortunately, we cannot issue any refunds for cancellations. We regret that under no circumstances will changes or refunds be made on the day of the visit.
ARE CHILDREN ALLOWED ON TOURS?
Children are allowed on two of our tours – The Original tour & Tasting and the 15 Yr Anniversary Tour & Tasting. Under 18’s must always be accompanied by an adult on our Tour & Tastings and will not be able to partake in tasting sessions.
All visitors will need to wear flat, closed-toe shoes on tours. Anyone in sandals or high heels will not be allowed on the tour. As this is a working distillery, please make sure you are aware of your surroundings at all times.
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