The English Distillery
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Delivery & Returns


Delivery Information

We endeavour to process your order on the next working day.

All goods will be delivered by courier, this allows you to track your goods, leave an alternative place to deliver the goods etc. If during checkout, you have requested a signature is required and then no one is available at your address to take delivery, our courier will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery.

Any parcel going abroad


Goods going abroad are delivered by DHL and go specifically to the address designated and always require a signature. This is a tracked service.

We will do our best to make sure there are no mistakes in the recipient's address you supply us with, but ultimately, it is your responsibility to ensure we have the correct delivery address.

Delivery Deadlines

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate. You can, of course, return the product if it is no longer required.

Delivery Restrictions

Orders with Post Box Numbers as delivery addresses will not be dispatched, and processing will be delayed while we contact you for a valid delivery address.

British Forces Post Office (BFPO)

No products with an alcohol-by-volume (ABV) over 24% may be sent to a BFPO address.

Delivery Regions and costs

Your delivery cost will be displayed at Checkout.

When a promotion on delivery charges is running - the promotion will apply to Zone A&B postcodes only.

When we refer to Mainland UK, certain postcodes are excluded, notably a fair few Scottish postcodes are not included, again refer to the link above to check if your postcode is outside of  delivery Zone A&B

Reasons for returning/refusing your goods

You change your mind and don't want the product.

The product is damaged when the courier arrives at your door.

The product is faulty.

You change your mind and don't want the product.

If you decide you don't want the products purchased, we will refund your money or exchange the products so long as you inform us within 14 working days from the date you receive the goods. In this event, any delivered product must be returned to us in good condition within its original packaging and in the case of food or drink products with the container seal unopened.

To cancel your contract – please call us on 01953 717939Mon-Fri (10 am- 5:30 pm) or email us on

If the product is damaged when the courier arrives at your door:

We take a lot of care packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to the sender. We will then despatch the order again if possible or refund you fully.

If the product is faulty: If any products that we send to you that are faulty or damaged, we will replace them or reimburse you for the expense, including the cost of delivery. If products are faulty or damaged, we ask that you tell us as soon as possible if your goods are faulty.

  • To return damaged or faulty goods – please call us on 01953 717939Mon-Fri (10 am- 5:30 pm) or email us on

We refund you on the credit card or debit card used by you to pay.

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