FREE DELIVERY ON ALL ORDERS OVER £55

(Must Include a 50CL OR 70CL English Whisky)

This webpage is operated by JL&BA Nelstrop on behalf of The English Whisky Co.

Terms and Conditions

Information about us

This website is owned & operated by JL&BA Nelstrop , we also run the shop and visitor centre at St George's Distillery – the home of The English Whisky Co.

JL&BA Nelstrop is a "partnership" type company as defined by the Partnership act 1980. Although the same family have an interest in both JL&BA Nelstrop & The English Whisky Co. Ltd, it should be noted that any and all transactions & information held on this website is the sole responsibility of JL&BA Nelstrop.

Where referral is made to English Whisky Co. this is done with their permission and does not imply that any information or contract that may occur as a result of the website will be between any other parties than yourself and JL&BA Nelstrop.

Our VAT Number is GB 288 6509 06

If you need to reach us, you can:

  • Call on +44 1953 717939 between 10am and 5:30pm
  • Write to us at J.L & B.A Nelstrop, St Georges' Distillery, Roudham, Norfolk, NR16 2QW.
  • Email us at info@englishwhisky.co.uk

Our contract with you

You may only purchase products from this website if you are of legal drinking age in your country of residence.

All products shown on this website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. We will then confirm our acceptance to you by sending you a further e-mail (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

Prices and payment

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

Prices shown against each product listed are not inclusive of postage and packaging which will be added to the bill at the rates indicated.

Our current postage rates can be found here .

Any products highlighted as being subject to a promotional price have previously been available at the higher indicated price on this website or in the St George's Distillery whisky shop.

We accept all major credit cards. Your card is charged at the time of ordering.

When the order is placed at our website, your payment details go directly to SagePay and are encrypted on the way. We do not hold your credit card details on our computer systems or on paper.

There is lots more information on the information we do keep further down in How We Use Your Information & GDPR.

Tax Charges

All alcohol products sold on this website are sold subject to UK alcohol tax. If we are exporting products to an address in the European Union (EU), then prices are also subject to UK VAT.

For all deliveries outside of the EU, UK VAT will not be charged. However, your order will be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country we have no control over these charges, so you should contact your local customs office for further information.

Refusal to pay the local import duties and taxes will result in the goods either being destroyed by customs or goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.

At present we can only ship to the US via our importer and therefore do not give this option on our website. However all things are possible, but this one needs a discussion - so please give the distillery a call.

Delivery Information

Note: Please do not ask us to leave your goods with a neighbour if you don't get on! Amazing how many times the neighbour forgets he has taken a delivery on your behalf.

We endeavour to process your order right away.

For a single bottle

You can choose how to have your goods delivered.

The cheapest option for a single bottle will arrive with your postie, as a normal letter and takes 2-3 days. There is no tracking on this and no insurance. If the product doesn’t turn up, we will refund your product cost, but not the posting. We also have no way of telling you where you parcel is whilst it is in transit.

All goods can be delivered by courier, this allows you to track your goods, leave an alternative place to deliver the goods etc. This service requires a signature unless you specifically tell us not to ask for one.

More than 1 bottle

All goods can be delivered by courier, this allows you to track your goods, leave an alternative place to deliver the goods etc. This service requires a signature unless you specifically tell us not to ask for one. If no one is available at your address to take delivery, our courier will leave you a note that the products have been returned to our premises, in which case, please contact us to rearrange delivery.

Any parcel going abroad

Goods going abroad are delivered by DHL and go specifically to the address designated and always require a signature. This is a tracked service.

We will do our best to make sure there are no mistakes in the recipient's address you supply us with but ultimately it is your responsibility to ensure we have the correct delivery address.

Delivery Deadlines

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate. You can of course return the product if it is no longer required.

Delivery Restrictions

Orders with Post Box Numbers as delivery addresses will not be dispatched and processing will be delayed while we contact you for a valid delivery address.

British Forces Post Office (BFPO)

No products with an alcohol-by-volume (ABV) over 24% may be sent to a BFPO address.

Reasons for returning / refusing your goods

  • You change your mind and don't want the product.
  • The product is damaged when the courier arrives at your door.
  • The product is faulty.
  • You change your mind and don't want the product.

If you decide you don't want the products purchased, we will refund your money, or exchange the products so long as you inform us within 14 working days from the date you receive the goods. In this event, any delivered product must be returned to us in good condition within its original packaging and in the case of food or drink products with the container seal unopened.

  • To cancel your contract – please call us on 01953 717939 Mon-Fri (10am- 5:30pm) or email us on shop@englishwhisky.co.uk

If the product is damaged when the courier arrives at your door: We take a lot of care packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender. We will then despatch the order again if possible or refund you fully.

If the product is faulty: Any products that we send to you that are faulty or damaged, we will replace them or reimburse you for the expense, including the cost of delivery. If products are faulty or damaged, we ask that you tell us as soon as possible if your goods are faulty.

  • To return damaged or faulty goods – please call us on 01953 717939 Mon-Fri (10am- 5:30pm) or email us on shop@englishwhisky.co.uk

We refund you on the credit card or debit card used by you to pay.

Webshop images and Descriptions

Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.

Intellectual Property Rights

In plain English – you are not allowed to use change or copy any of the wording, pictures or behind the scenes computer coding you find on this website, the only exception being that you print a hard copy of something you find on the website for you own private use, but not for commercial reasons.

All rights in all content including but not limited to copy, images, software (including code, interface and website structure) and the design, look and feel, and format of 'the site' are owned by us. You agree that you are permitted to use material and/or content only as set out in these Terms and Conditions. No other use is permitted without express authorisation by us in writing and, where given, you agree not to, in part or full, copy, transmit, distribute, exploit commercially, amend, translate, share with or make available to any other person any such material or content or create derivative works of such material or content.

We are the sole owners and authorised users of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on 'the site' and all other intellectual property appearing on or contained within 'the site' including but not limited to the page design and layout and the source code. Except where provided for under these Terms and Conditions, use of 'the site' does not grant any right, title, interest or license to you of any such intellectual property and any use or reproduction of the intellectual property is prohibited.

You are welcome to print hard copies of material from 'the site' solely for your lawful, personal and non-commercial use. All other copying in whatever form, whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent, is prohibited. All other rights are reserved.

No photography, imagery, text, source code or any other material shown on this website (www.englishwhisky.co.uk) may be used in any circumstances for commercial purposes, nor may any of our material herein be altered, cropped, transformed, built upon, or in any other way changed or reproduced, whether from our own websites or copied from third party websites in breach of this condition themselves or otherwise redistributed without our prior written permission.

You may not engage in any price scraping or price harvesting in respect of products on 'the site' without our prior written consent.

Memberships

Payment:-

Where a membership subscription requires payment this will be taken on the basis of a recurring payment. To cancel your membership and therefore subsequent payments – please contact the distillery in writing (either by email or letter)

Where a membership subscription is free of charge – you can cancel by contacting the distillery or clicking on the “opt out” link at the bottom of “e” newsletters.

The different membership levels explained:-

Associate

  • Exclusive news from the distillery
  • Forthcoming events
  • New releases and offers

Neighbour

  • Get our newsletter and invites to events like an associate member but also get free St George’s tours at the distillery
  • Ideal if you are a frequent visitor.
  • Not transferable – this is only valid for the named membership holder.

Fellowship

  • Get all the benefits of the "Neighbour" membership plus
  • Welcome 20cl bottle with personalised label at the start of each years membership
  • 6no. 20cl bespoke member's bottlings. Delivered bi-monthly.
  • Free GB delivery for all retail purchases made from St George's Distillery
  • 5% rebate on all purchases of English Whisky Co. drinks at St Georges shop or English Whisky website (No rebate on membership annual fee)
  • This is not a discount. The rebate will be added to your account after each transaction. You can use this credit on subsequent purchases.
  • The credit to your account is not transferable, nor is it payable as cash or equivalent.

Librarian

  • Get all the benefits of the "Fellowship" membership (less the 20cl bottles of whisky) but plus:-
  • Welcome 70cl personalised engraved bottle at the start of each years membership
  • 6no. Bespoke member's bottlings. Delivered bi-monthly.
  • Free UK delivery for all retail purchases made from St George's Distillery
  • 10% rebate on all purchases of English Whisky Co. drinks at St Georges shop or English Whisky website (No rebate on membership annual fee)
  • This is not a discount. The rebate will be added to your account after each transaction. You can use this credit on subsequent purchases.
  • The credit to your account is not transferable, nor is it payable as cash or equivalent.

Members Rebate Terms and Conditions

The term "rebate" is used to describe the membership loyalty programme we operate (the "Rebate Scheme").

A rebate can be used as a cash equivalent to purchase items from us. You can use this credit on subsequent purchases. The credit to your account is not transferable, nor is it payable as cash or equivalent.

The total amount of accrued rebates allowed at any one time shall not exceed £200 per person (the "Rebate Limit"). If you reach the Rebate Limit you shall not be entitled to any future rebate until you either spend your rebate on future purchases or it is reduced in accordance with the remaining terms.

We reserve the right to cancel the credit attached to your account by way of rebate at any time, without any compensation to you, if you have not ordered anything from us within the previous six months.

We reserve the right to change the terms and conditions of the Rebate Scheme, including complete removal of such scheme and cancellation of any credit attached to your account and adjusting the Rebate Limit.

How We Use Your Information & GDPR

We are committed to protecting your privacy. We will only use the information that we collect about you.

On 25th May 2018 a new law known as GDPR will come into effect giving you greater control of your own data. We have put things in place to make it easy for you to inspect the data we hold on you or to remove the data totally.

Obviously it is necessary for us to collect some data about you in order to take your order, payment and delivery instructions - so some re-assurances. We will endeavour to ensure the information we hold will be accurate and up to date. If you find any inaccuracies let us know and we will correct your record or delete it if you wish.

The personal information which we hold will be stored securely in accordance with our internal security policies and the law. We will transfer your data to Mailchimp for the purpose of sending out newsletters, Mailchimp is a dedicated and very secure platform and will not share the data elsewhere.

We will not disclose any of the details to any other third party; to be clear - we obviously have to tell the postman / courier the address you gave us - but that is about as far as our info sharing goes.

You can unsubscribe by clicking the “unsubscribe” button at the bottom of any email we send you. We will not e-mail you any marketing material in the future if you unsubscribe.

You can do also do the following:

  • Request to see the data we hold that about you.
  • Request that we delete all the data we hold about you.
  • In the event that you have made a purchase of goods from our website, we will not be able to delete you records for 12 months form the date of delivery of the goods.
  • Update the information we hold about you (change of address etc).

All of the above can be achieved by emailing data@englishwhisky.co.uk.

Cookies - how we use them

We may use technology to track how visitors use our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please read on for more information about our cookie usage.

Most websites use "cookies" which is simply a small file that is stored on your computer

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. Persistent cookies are great time saving devices as they allow you to be automatically logged in when you return to our site.

For more information about cookies, please visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings; however some areas of the site will not be accessible or may not function properly.

Our system will place cookies on your device as soon you visit any page on our website.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

We use cookies to:

  • Keep track of your shopping basket
  • Allow you to login to your account to provide additional services
  • Remembering your choices (such as opt out choices etc)
  • To track whether you are logged in or out of your account to ensure subscriber pages are only available to registered users.
  • To anonymously track how visitors access and browse our website thereby enabling us to optimise and improve our service.

Important note: Disabling cookies may mean that you cannot access parts of our website.

Links

Our website may contain links or references to other websites outside of our control. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the privacy statements, terms & conditions of linked or referenced websites you enter.